1
Mails stopped working
Problem reported by devang - 3/15/2016 at 11:33 PM
Submitted
Today all of a sudden since last 3 hours no users could do send & receive mails using mail clients & also web interface was not working, everything was normal on server, we've restarted server & also restarted SM service than almost after 30mins thing went normal
 
Error received on Web interface 
"No connection could be made because the target machine actively refused it 127.0.0.1:17001"
 
Error received while sending mails using mail clients
451 Requested action aborted: error in processing
 
Issue resolved on it's own & that's worrisome as we still don't know root cause of issue
 
using SM 11.x Entp edition 
 
Regards,
Dev
 
 
 
 

3 Replies

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1
Matt Petty Replied
Employee Post
Sounds like it was ClamAV. Do you use ClamAV?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Devang Shah Replied
Yes we use ClamAV

How to indentify and reaolve such issue if its with ClamAV ?

Regards
dev
0
Matt Petty Replied
Employee Post
Next time if you get this issue. Check if you have clamd.exe running, if not then go to your delivery logs and do a search for "ClamAV" and see if you get any telling information about what could be happening.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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