New condition in events to distinguish created ticket by POP or Portal
Idea shared by Fabio Martina - March 10, 2016 at 10:44 AM
Proposed
It would be useful in the event, create a condition to distinguish when the ticket is created by Portal / Interface and when it comes to the POP email system.
Also in the events, it would be best that you could choose multiple conditions using the operators OR and AND
Regards

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