Messages marked as SPAM from web interface are not being placed in Service\Spam\Type1 directory

Problem reported by Webio - 3/1/2016 at 5:56 AM

Submitted

Hello,

can someone check on your end if messages marked as SPAM from webmail interface (version 14.5.5871) are being placed in Service\Spam\Type1 directory?

I've checked this with process monitor and I didn't saw there any activity (I was expecting Access Denied or something similar) like SmarterMail would not even try to save .eml files to this location.

I have Bayesian filtering enabled for incoming messages and my mailconfig.xml has:

    <SpamMaxMBForBayesianStats>10</SpamMaxMBForBayesianStats>
    <SpamProcessBayesianStatsThreshold>3000</SpamProcessBayesianStatsThreshold>
    <BayesianFilteringEnabled>True</BayesianFilteringEnabled>
    <BayesianOutgoingFilteringEnabled>False</BayesianOutgoingFilteringEnabled>
    <BayesianFilteringWeight>30</BayesianFilteringWeight>

Thanks

EDIT: I'm using incoming gateways is there any possibility that having incoming gateways are turning off generation of files for bayes DB?

EDIT2: Also Ham\Type2 and Ham\Type3 directory also does not have any files. Only Ham\Type1 directory has files.

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Webio Replied

3/4/2016 at 2:46 AM

Seriously no one? This will take only 1 minute.

I've checked secondary mail server where no gateway is being used (free version used only for support mailboxes for one domain) and there Ham\Type3 messages are from year 2013. As far as I can see in this KB article:

http://portal.smartertools.com/kb/a2793/understanding-the-roles-of-the-ham-and-spam-folders-in-bayesian-filtering.aspx?KBSearchID=681425

this directories should contain recent random messages and there is no information if this messages are being stored always or maybe under certain conditions.

Sean Middlemore Replied

3/4/2016 at 5:55 AM

Hi Webio,

I've just looked in our folder and I can see emails in there from various dates. :)

Sean

Webio Replied

3/4/2016 at 1:48 PM

By saying various are there also recent emails? :) If yes then I will have probably to send support ticket for this issue on my end.

Sean Middlemore Replied

3/7/2016 at 2:00 AM

Hi Webio,

A mixture! Some from end of last year and up to this week.

Sean

Roy Scarisbrick Replied

1/3/2017 at 9:42 PM

I find similar things: (1) a lot of the time using Mark, Spam on the interface does not write the file to \Service\Spam\Type1 - it does just occasionally and (2) in several years of using various SmarterMail versions on two servers, I've never seen anything written to \Service\Spam\Type2.

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