User custom field should flow to ticket form
Idea shared by Christopher Roman - February 17, 2016 at 10:49 AM
Wondering if it's possible to prefill custom fields on a custom ticket form based on values entered into a custom field for a registered user with email. We have a custom field for each registered user that indicates which region they belong to. We then have a custom field on a Ticket form that asks for what region they belong to. It would be great if they don't have to choose it every time and have it pre-filled, just like their name and email address.

2 Replies

Reply to Thread
Excellent idea we have a similar case by us ... 

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland Website, CMS, e-Commerce, e-Gov, Social News Room

Apologies for the delay on this ticket; I'm seeing it for the first time because of Yannick's reply. This functionality is not available in SmarterTrack at the moment, but I agree it would be of value. I'm changing this thread from a Question to an Idea so we can facilitate tracking on this feature request. 
Thank you!

Andrea Rogers
Communications Specialist
SmarterTools Inc.

Reply to Thread