Download Link Not Working

Getting prepared to install the newest v14.5.5871 update tonight on all of our Mail Servers and discovered that the DOWNLOAD link at https://www.smartertools.com/smartermail/downloads is no longer working. (Tried in Chrome, Firefox, Opera, Safari, and Explorer)

Does this mean another update is being issued as we speak, or is it just broken?

I'd really hate to have to wait another 30 days until our next scheduled maintenance window before being able to upgrade our SmarterMail installation...is there perhaps another download method or secret link?

kevind Replied

2/10/2016 at 4:42 PM

Scarab, clicked your link (Chrome) and it downloaded fine just now.

Scarab Replied

2/10/2016 at 5:02 PM

Strange, tried two more computers and the Download link for SmarterMail still isn't working for us although all the other download links on that page work (maybe it has something to do with our VPN).

I was able to discern the actual download link by going through the source and loading the https://api.smartertools.com/v1/SmarterMail/14/downloads/installer/link and finding that it is trying to load https://www.smartertools.com/downloads/SmarterMail14_Setup.exe. That last URI worked for me.

Thx for checking.

Employee Replied

2/11/2016 at 9:45 AM

Employee Post

Hi Scarab,

Sorry to hear you were having trouble downloading SmarterMail. Were you able to get it resolved when you found the .exe in the page source?

I'm having this issue looked into now... If you can offer any more details for troubleshooting that'd be great. What machine are you using? What OS are you on? Which version of Windows? Did you try on Mac as well?

Also, are you using any ad blockers on any of the browsers?

Thank you!

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