Manage Employees Section Shows Wrong Role
Problem reported by Ben Santiardo - February 3, 2016 at 12:32 PM
Resolved
When you are in the "Manage Employee" section, I found that the "Role" displays incorrectly, showing Managers as Agents. The only role I see that display correctly is Administrator. Everyone else on my employee list shows up as Agent, which is incorrect.
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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Hello Ben,
I looked in our local install and confirmed it is happening here as well. I added this to the bugs list to be fixed so that manager will show as expected in future versions.
Thank you,
 
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Is this the reason my Manager's can't see all tickets assigned to their Department or do I have something set incorrectly elsewhere? 
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Actually, the agent I changed to Manager need to log out and log in, not just refresh.  It works as expected now. Thanks! 

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