How to set "System Administrator" email address which is being used for Delivery Failure emails?

Question asked by Webio - 2/3/2016 at 6:22 AM

Unanswered

Hello,

is there any possibility to set "System Administrator" email address from somewhere in SmarterMail admin section? There are templates for password expiration and mailbox size but none for delivery delay notification.

Thanks

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Bruce Barnes Replied

2/3/2016 at 9:58 AM

Great catch, Webio!

I just checked to see if there was any kind of a default "sent from" address in the events configuration and the new events tool just populates a blank sender. If the notifications could come from either the DOMAIN administrator, in the case of domain specific messages, in the case of SYSTEM wide notifications, or events where there is no domain administrator configured for the specific domain, from the SmarterMail administrator, this would be a significant step toward ensuring that:

messages are not ignored by the recipient;
messages are not blocked as SPAM by the likes of:
- yahoo.com;
- gmail.com;
- outlook.com;
- comcast.net.
messages are less likely to be filtered into the SPAM box on a user's client or SmarterMail web interface account.

Thanks for bringing this up! Maybe you should make it into a suggestion.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Webio Replied

2/3/2016 at 10:41 AM

I've found this where my delivery failed notification created on outgoing gateway was marked by local outgoing gateway declude control as SPAM with passing score to main smartermail and this message was placed in SPAM folder in my mailbox.

David Jamell Replied

8/29/2016 at 8:55 AM

I'm running into the problem as well.

If you exceed a message size limit (with a big attachment) the NDR email that is sent back to the sender appears to have a blank From Address no Return-Path.

Is there a solution or workaround?

David Jamell Replied

2/9/2017 at 1:05 PM

Running into this problem. Any solution?

Mohammadreza Farrokhi Replied

5/15/2017 at 4:03 AM

Same for me. is there any solution to this problem ?

David Jamell Replied

12/2/2017 at 6:38 AM

Does anyone have a solution for this using Version 15.x

Scott Hendrickson Replied

1/10/2018 at 7:12 PM

Same problem. I had internal spammer notifications (and other things) emailing <my-cell-number>@tmomail.net, so in effect texting me. Was working fine until T-Mobile stopped accepting emails with empty return paths. Had to switch it to my gmail, but how long will it be before gmail stops accepting messages with no return path?

Hey SmarterTools, are you guys ever going to address this? I'm using version 15. I could upgrade to 16 except for 2 things: 1) I was told by a ST rep that I'd probably want to wait a bit, and 2) as the system admin, I need the ability to view users' passwords, which I understand has been completely removed from v16.

Scott Hendrickson SOS4Net, Inc. Centennial, CO. U.S.A.

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