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SM Ent 14.5.5871 Sender Priority Overrides are ignored
Problem reported by Patrick Hedgepath - 2/1/2016 at 11:16 AM
Submitted
Not sure when this problem start and I know this used to work but now my sender priority overrides seem to be ignored. Everything is getting a priority of 5. I have several clients that send newsletters and I have overrides setup for them to be a priority of 4 so the don't take precedence over normal mail traffic and yet they are still getting a priority of 5. Is this a known bug?

9 Replies

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Patrick Hedgepath Replied
This is still an issue for our server. Anybody?
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Bruce Barnes Replied
SmarterMail V14.5.5871 Enterprise or Professional?
 
Only the Enterprise version supports throttling.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
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Patrick Hedgepath Replied
Enterprise
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Patrick Hedgepath Replied
Enterprise
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Patrick Hedgepath Replied
bump
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kevind Replied
Patrick, we have a similar issue with the Spool not assigning correct priorities:
 
But we couldn't duplicate your issue (tried both SM v14.5 and v15). It correctly assigned a different priority to messages sent by the user specified in the override.
 
On a side note, thanks for bringing this feature to our attention. Been using SM for a while and never knew this feature existed. Like you said, good for users who send newsletters.
 
Suggestion to SM -- make this feature more visible by moving it from Routing to somewhere under User Management. Seems like it would fit nicely on the Throttling tab when editing a user.
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Patrick Hedgepath Replied
Yeah this feature used to work fine on our system but now it seems to completely ignore it and everything gets assigned a priority of 5.
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Matt Petty Replied
Employee Post
If other people were not able to replicate the issue, it may be worth submitting a support ticket. This will probably involve looking at logs and possibly configuration files.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Patrick Hedgepath Replied
I don't know if other people are able to replicate the issue or not. I replied to Bruce Barnes but he didn't reply back so I am kinda stuck in limbo.

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