SM Ent 14.5.5871 Sender Priority Overrides are ignored

Problem reported by Patrick Hedgepath - 2/1/2016 at 11:16 AM

Submitted

Not sure when this problem start and I know this used to work but now my sender priority overrides seem to be ignored. Everything is getting a priority of 5. I have several clients that send newsletters and I have overrides setup for them to be a priority of 4 so the don't take precedence over normal mail traffic and yet they are still getting a priority of 5. Is this a known bug?

9 Replies

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Patrick Hedgepath Replied

2/5/2016 at 11:51 AM

This is still an issue for our server. Anybody?

Bruce Barnes Replied

2/5/2016 at 1:14 PM

SmarterMail V14.5.5871 Enterprise or Professional?

Only the Enterprise version supports throttling.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Patrick Hedgepath Replied

2/5/2016 at 1:46 PM

Enterprise

Patrick Hedgepath Replied

2/6/2016 at 9:44 PM

Enterprise

Patrick Hedgepath Replied

2/14/2016 at 7:36 PM

bump

kevind Replied

2/15/2016 at 9:58 AM

Patrick, we have a similar issue with the Spool not assigning correct priorities:

http://portal.smartertools.com/community/a87198/spool-priority.aspx

But we couldn't duplicate your issue (tried both SM v14.5 and v15). It correctly assigned a different priority to messages sent by the user specified in the override.

On a side note, thanks for bringing this feature to our attention. Been using SM for a while and never knew this feature existed. Like you said, good for users who send newsletters.

Suggestion to SM -- make this feature more visible by moving it from Routing to somewhere under User Management. Seems like it would fit nicely on the Throttling tab when editing a user.

Patrick Hedgepath Replied

2/15/2016 at 10:24 AM

Yeah this feature used to work fine on our system but now it seems to completely ignore it and everything gets assigned a priority of 5.

Matt Petty Replied

2/15/2016 at 10:53 AM

Employee Post

If other people were not able to replicate the issue, it may be worth submitting a support ticket. This will probably involve looking at logs and possibly configuration files.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Patrick Hedgepath Replied

2/15/2016 at 12:17 PM

I don't know if other people are able to replicate the issue or not. I replied to Bruce Barnes but he didn't reply back so I am kinda stuck in limbo.

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