Save Details When Sending Canned Reply From Event
Idea shared by Ben Santiardo - February 1, 2016 at 10:28 AM
Under Consideration
When creating an event that sends a canned reply to the customer, the reply itself is not stored in the conversation. The history doesn't even show that a message was sent. Would be nice if it did so there is an easier understanding of the conversation as a whole.
The history should show that a message was sent and the conversation should retain a copy of it.
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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