active sync outlook 2016 all day event not synced correctly

Problem reported by digital.iway - 1/29/2016 at 7:32 AM

Submitted

I am running SM enterprise 14.4.5801

I add a all day event to my outlook 2016 calendar. this is a calendar that I added to outlook from SM. In outlook it shows correctly and in the web interface it shows correctly. When looking a the calendar on my mobile device using active sync the event is showing one day behind. This is for all events that are marked "all day". This is a major problem for all my clients.

what is the fix for this and is anyone else having this issue??

2 Replies

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Bruce Barnes Replied

1/29/2016 at 8:30 AM

You should consider upgrading to 14.5.5781.

One of the fixes noted in the release notes states, "Fixed: A scenario in Exchange ActiveSync where a sync key mismatch could cause a null reference exception to occur which prevents a proper response to the client."

More information, and a link to both the complete release notes, and the download, here: https://portal.smartertools.com/news/429/smartermail-14_5_5871-now-available.aspx

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

digital.iway Replied

1/29/2016 at 10:43 AM

I just completed the upgrade and the problem remains but has changed. I did the upgrade by fully removing the SM install and rebooting. re-installed SM then removed the synced device from the web mail / removed the account from the device and added it back.

the device now displays the all day entries as TWO DAY EVENTS starting a day prior.

This seems like a bug to me and if you can confirm I will submit a tick unless SM responds to this thread???

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