Multiple email addresses in event conditions
Idea shared by Scot Desort - 12/23/2015 at 11:25 AM
Under Consideration
I would like to create a Ticket Event condition for the customer email field - but I would like that condition to check for multiple email address. Does the system support an "or" condition, where I can enter mulitple email address separated by a comma, and the condition will evaluate to true if any one of the email addresses matches? I have searched the help file and I cannot find any description for this.
 
Thanks

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0
Employee Replied
Employee Post
Hello,
I dont believe the comma separation would work. This would be a good feature idea though. Alternatively you can setup multiple events (one for each email address). This will be a little more work, but would be the only way to accomplish what you are trying to do at the moment.
Hope this helps,
Ashley
2
The semicolon works for separation to send to multiple emails in one event. We use it here at Fun.com and it works with no issues. 
0
User Replied
Thank you Antonio
0
Andrea Rogers Replied
Employee Post
Hey Antonio! I know that separating multiple emails with a semicolon/comma for the ACTIONS email field works as expected. But in my testing, I wasn't able to add multiple email addresses in the CONDITIONS email field.

Can you verify which part of the event is using multiple emails - Conditions or Actions? If it does work for you in Conditions, please let me know the version you're running! If not, I'll go ahead and change this thread to a Proposed Idea to facilitate tracking for the new feature request.

Thanks!!

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

0
Ah shoot! Didn't read the thread entirely. It works in the ACTIONS field. Haven't tested, nor attempted the CONDITIONS field. Apologies for the confusion!
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Andrea Rogers Replied
Employee Post
No worries! I was confused by Ashley's response saying no until I reread the post again as well.

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

0
Andrea Rogers Replied
Employee Post
This thread has been changed from a Question to an Idea in order to facilitate tracking. Thanks for the request, Scot! I can definitely see how this would be useful. 

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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