How do I get back to the top-level domain management panel?

Question asked by Daemach Laratin - 12/22/2015 at 2:22 PM

Answered

I've installed smartermail as an IIS website. When I log in as administrator, I see the user-level bar on the left side - the one that allows you to create a new email, contact, etc. How do I get back to the top-level admin panel that allows me to manage domains (system administration interface)???

http://help.smartertools.com/SmarterMail/v14/Default.aspx?p=_DA&v=14.4.5801&lang=en-US&page=/Reporting/3C423C57823C4B519A0426B8EF6C15D5

It would be ENORMOUSLY useful to add links for important functionality in obvious places - the help menu, for example, or the dropdown where I can sign out.

10 Replies

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Joe Burkhead Replied

12/23/2015 at 5:47 AM

Instead of logging in as "administrator", you will need to login as "admin". That will take you to the server admin panel.

Daemach Laratin Replied

12/23/2015 at 9:40 AM

We need to have an email account named admin@ that is not monitored by the system administrator. That's why I named the system admin account "administrator". Administrator even shows up in the user account list as the primary administrator.... Screenshot: http://screencast.com/t/XpTNskDkyx1

Surely you're not suggesting that the only way to get to the system administration panel is that the primary administrator account must be named "admin"... There has to be a link or some other way...right?

Joe Burkhead Replied

12/23/2015 at 10:40 AM

IIRC, during the setup process you are prompted to enter a System Administrator login. This login does not login to any domain on the server, but to the server admin area. In my case, I named my server admin account "admin" and then my domain administrator is named administrator@domain.com.

Were you not given an opportunity to create the server admin account? If you were...at least in my case....I simply log off of the domain administrator account and then log to the system (server) admin account. I have not seen a way (or a link) to get from the domain administrator account directly to the server admin, but you can go the other way. If you first logon to the server admin account, you can then click Domains, click on the domain you want to manage, then click the Manage button. The domain admin account will then open in a new tab in your browser, so both will be available at the same time.

Hope this isn't confusing....

Curtis Kropar www.HawaiianHope.org Replied

12/23/2015 at 11:26 AM

Daemach, when you log in as your "admin" account you are using the full domain too yes ? "Admin@yourdomain.com"

When you log in as your "administrator" just use "administrator" no domain.

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

Daemach Laratin Replied

12/23/2015 at 11:48 AM

I set up the system administrator user during the setup wizard - it asked for a name so I chose "administrator", because we want a separate email account named "admin". That account is listed as the primary administrator for the server: http://screencast.com/t/XpTNskDkyx1

When I log in using "admin@calebnetwork.org" I get the standard user interface.

When I log in using "administrator", with no domain, I also get the standard user interface: http://screencast.com/t/ew72qd7Wp

Joe Burkhead Replied

12/23/2015 at 12:09 PM

Your second screenshot is revealing that both "admin" and "administrator" are domain accounts. The system administrator will not show up in that list of users...at least it does not on mine.
Are you positive that there is not another administrative account that was configured during the setup process? There really should have been, prior to even setting up a domain on SmarterMail.

Employee Replied

12/23/2015 at 1:05 PM

Employee Post

Based on your screenshot, "administrator" is the DOMAIN admin, not the SYSTEM admin. This means he has access to all domain settings but cannot access the System Administrator panel. The only time you'll see a list of users like this is when you're logged in as a Domain Admin.

Employee Replied

12/23/2015 at 1:09 PM

Employee Post

If your host headers are correctly in place, you are able to log in with the username only.

Employee Replied

12/23/2015 at 1:14 PM

Employee Post

You're correct that there's not a way to go from the Domain Admin panel to the System Admin panel. However, when logged in as the system administrator, when you manage a domain, it opens in a new tab so both can be accessed at once.

Employee Replied

12/23/2015 at 1:14 PM

Employee Post Marked As Answer

Hey Daemach,

Based on your screenshots, it looks like you're logging in with the Domain Admin account. Try following the steps here to Reset the Administrator Username and Password. Let me know if this is successful.

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