Hello everybody,

 

I haved one problem below: 

 

Suddenly I can not visit to webmail or it loads very slowly. I checked on server CPU and RAM seen to remain stable. I had to reset the server and then delete the website at smatermail on IIS and then reinstall it . Webmail access to normal. 

 

I installed Smatermail on IIS follow the links below:
https://portal.smartertools.com/kb/a2766/set-up-smartermail-as-an-iis-site-iis-7_0-7_5.aspx

I have checked out the event viewer logs show no abnormalities. I do not know if this is due to hardware error or IIS. I do not find error log

I used Smatermail version 14.4.5784. 

 

Log delivery:

[2015.12.08] 17:31:54 [56327] Add message to mailbox call failed.  Reason: Access to the grp file is locked
[2015.12.08] 17:31:54 [56327] Delivery attempt to anhnn1@dxmb.vn to folder 'Inbox' failed.  Mailbox is locked.
[2015.12.08] 17:31:54 [56327] Starting local delivery to oanhnt@dxmb.vn
[2015.12.08] 17:31:54 [56327] Add message to mailbox call failed.  Reason: Access to the grp file is locked
Error Log: 

[2015.12.08] [12/8/2015 3:25:45 PM]
[2015.12.08] https://mail.dxmb.vn/Services/svcRealTimeService.asmx/GetUpdates
[2015.12.08] System.Exception: Null exception (likely a 404 or something else produced by IIS)
[2015.12.08] Application Error