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Creating a new ticket by passing parameters to a SmarterTrack form
Question asked by Peter M - 11/26/2015 at 4:56 AM
Unanswered
Hi, I would like to be able to pass parameters to the /Main/frmNewTicket.aspx page (new ticket) in order to prefill the name and email input fields. From the code I found at this location (http://intrapsyc.com/st-st/Main/frmNewTicket.aspx) I assume it is not possible.
Are there workarounds?
Thanks.
Employee Replied
12/1/2015 at 10:39 AM
Employee Post
Hello,
The only way to change custom fields right now would be through the external providers see the Ticket section in:
http://help.smartertools.com/SmarterTrack/v11/Default.aspx?qq=%2fsmartertrack%2fv11%2ftopics%2fsettings%2fsystemsettings%2ftools%2fexternalproviders.aspx
Ben Santiardo Replied
1/6/2016 at 1:43 PM
Are you looking for this?

http://<YourDomain>/Management/Tickets/frmTicket.aspx?popup=true&reply=true&EmailTo=Someone@somewhere.com
____________________________________ Ben Santiardo, Senior Programmer Analyst Eastern Suffolk BOCES
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