Related to this, I think, is a situation we've run into regarding trusted senders. I would say most of my users do not keep their contacts in the web interface, so I see the need for the trusted senders list.
However, in the scenario where numerous email accounts on a domain deal with a many of the same people outside their domain (which encompasses most of my clients and even our own CharlesWorks email) it would be beneficial to have a trusted sender added to the domain level by a user on domains chosen to operate in that manner.
This should be a switchable item, i.e., have the ability to turn this feature on and off on a domain basis. The biggest complaint about SmarterMail I get relates to spam issues and trusted senders and so on. I wish I had a dollar for every time a user told me they clicked unblock sender thinking they were teaching the system to place email from that address into their inbox. Very frustrating for them and ultimately we who manage these systems. The general user base just wants their mail to work and miraculously sort spam from their expected email.
So I see the need for recognizing contacts as trusted AND for a trusted sender list on both a domain and user level that can be added to by users or not according to a setting.
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