SM 14.3 Ent Webmail Issues - Reply All & Emails Showing As Read

Problem reported by CCWH - 10/21/2015 at 7:08 AM

Submitted

Hello all,

I have just noticed a couple of issues being reported on with two difference SM 14.3 Enterprise servers. The issues are:

1) When in Webmail, clicking on 'Reply All' in an email puts the original recipient (i.e. me) into the 'To' field along with the original sender

2) When testing the above in Webmail I noticed that emails coming in were automatically showing as read. The account is not being accessed from another device

Anyone had the above in 14.3?

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Matt Petty Replied

10/21/2015 at 8:09 AM

Employee Post

#1 is Known and has been fixed.

I have not noticed #2.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

CCWH Replied

10/21/2015 at 8:36 AM

Thanks for the reply. When you say #1 has been fixed, do you mean in an upcoming release? We already run the most up to date version (14.3.5752).

Re #2, I think that is a browser using bold text issue. For instance, Chrome and IE in Windows 10 seems to make some text already bold. So, in the Webmail as it is already bold when it is then read it stays the same, making it look like it doesn't change.

Matt Petty Replied

10/21/2015 at 9:07 AM

Employee Post

Thanks for further clarification on #2, take a look at this thread in regards to #1, http://portal.smartertools.com/community/a86997/reply-all-bug.aspx

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Employee Replied

11/6/2015 at 3:54 PM

Employee Post

CCHW, have you been able to upgrade to the latest SM 14.4 release build? If so, are you still experiencing the issue?

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