Spool Deliveries not being removed

Problem reported by Dominick Meccarielli - 10/19/2015 at 6:49 AM

Submitted

Windows 2008R2, latest updates with SmarterMail Version - 14.3.5752

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I just started to experience this issue the last several days with no apparent configuration changes. Emails will be delivered and they show as delivered in the Spool but they are not removed form the Spool. This then "clogs" up other deliveries and causes extended delivery delays for mail not delivered. If I delete the delivered mail everything starts moving along as normal again. I am not 100% sure but one of the triggers for this may be users emailing more than one recipient in an email.

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Brian Ellwood Replied

10/20/2015 at 5:16 AM

The email will stay in the spool until it has delivered to all recipients...

You can check the delivery logs to see who it's not yet delivered successfully to...

Bruce Barnes Replied

10/20/2015 at 6:14 AM

You can right click the message in tge queue, then click on recipients, and see who's delivery is being delayed, and why.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Bruce Barnes Replied

10/20/2015 at 6:14 AM

You can right click the message in tge queue, then click on recipients, and see who's delivery is being delayed, and why.

Dominick Meccarielli Replied

10/21/2015 at 1:40 PM

The emails that have been delivered say "Delivered" but never leave the spool. The emails that have not been delivered yet say "Pending".

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