There are two different types of Administrator accounts in SmarterMail:

 

The PRIMARY ADMIN, which is allowed to be a name without an "@domain.tld" attached to the name. The primary ADMIN account can add domains, modify the core settings of SmarterMail, run reports, setup paths, and make other software level administrative changes and modifications.

 

The DOMAIN ADMINISTRATOR, which must be a complete e-mail address, eg: "user@domain.tld", and can only administer domain level functions. Domain admins cannot add or remove domains, etc.

 

Finally, remember that the "free" version of SmarterMail supports only ONE (1) Domain, with up to TEN (10) users. If you are successful in adding additional users, or domain s via the API, or try to import data from a previously installed and configured SmarterMail installation, which contains more than one domain, or has more than 10 users in the domain, SmarterMail will simply quit functioning and, if you try to login to the domain, or check e-mail, nothing will process.

I installed Smartermail on a new computer without import anything.
I created only one domain in Primary Admin account  but I can't add a new user to domain in Domain Administrator because I haven't Domain Settings area in left panel where add users, I see only "My Settings".
Thank You

You can only create one SmarterMail master admin account.

 

You must create a DOMAIN before you can create any users or domain administrators.

This is what I did.
1. I installed SmarterMail 14.3
2. I followed "Getting Started" and then with "Begin Setup" I created the Primary Administrator.
3. I followed your Configuration Tutorials and in Primary Administrator I added a new Domain(only one).
4. I clicked on "Manage" in domain just created and DOMAIN ADMINISTRATOR account(with complete email address) is opened
5. In this account i tried to create a new user but in Settings i can't see Domain Settings, only "My settings"

Anyhow I followed your tutorials step by step

where I wrong?

Thank you

 

 

 

 

 

I did it. I created the domain and add the domain administrator at the same time with only the name (admin) part and password(as your tutorial) and this is ok.

My domain is created(DOMAIN.COM), my domain admin is created(ADMIN@DOMAIN.COM).

I have a problem when I want add a new user in ADMIN@DOMAIN.COM  because in this account I haven't the domain settings where add users like your tutorial configuration.

Thanks for your help.

 

 

I would attempt to download this custom build and install it.
 

http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/14.2.5711.27989/SmarterMail14_Setup.exe
 

I would then try and repeat your setup. We have seen an issue with domain administrators in 14.3, a random unconfirmed bug. It's worth giving this a shot since the issue you may be experiencing is close.

I had exactly the same problem since SM14.3!

After removing and reinstalling SM14.2 I am able to add a new domain again.

 

 

It works, everything seems ok.

Can I activate this build by purchasing a SmarterMail Enterprise Edition 14.x license  from SmarterTools?

We are looking into getting this fixed. We were unsure if it was affecting just one person but it seems now that this is definitely an issue with 14.3.

Hello we have found the issue and we have a custom build that resolves this issue.