Shared Mail Folders

Idea shared by J Lee - 10/6/2015 at 10:29 AM

Under Consideration

SM 14x

I'm migrating a large inbox from GoDaddy WorkPlace and they have hundreds of folders all of them top level no sub folders.

1. I need to share these folders across 6 users. After a test migration, If I make some of the folders, sub folder of the Inbox, when I share those folders as sub folder of Inbox, the mapped resource person sees those sub folder under Their Inbox Not the Inbox of the shared resources.

The sub folders should be displayed as subfolders of the Shared Resource.

2. When sharing multiple email folders, there appears to be no way to organize the folders for the person mapping the resource. Someone else said in previous versions of Smartermail the Shared folders where a different color.

Idea 1 - Shared Mail folders/subfolders when displayed in the Mapped users account could be movable or the display order could have weights. These folder could also be colored differently. What happens now with a large amount of shared mail folders is kind of a mess. Folders and Sub Folders are not connected, they are not in any order that I can see.

Idea 2 - There is a great feature in Contacts, when viewing a contact you can see all of the email history for that contact. It would be great if this feature also worked with Shared Mail boxes.

Thank to anyone who reads this, let me know what you think.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

7 Replies

Reply to Thread

Employee Replied

10/27/2015 at 8:21 AM

Employee Post

J Lee, we are in the process of redesigning the web interface. I will bring your suggestion of differentiating the look of shared folders and how shared folders are organized and displayed within the folder tree to the development / design meeting for further discussion.

Anne Campbell Replied

3/30/2017 at 7:06 AM

Hi Robert, what was they outcome of these suggestions as I opted for enterprise version to be able to share email folders I am very disappointed that each sub folder has to be shared manually. a very labour intensive process

Anne Campbell Replied

3/8/2019 at 2:29 AM

Good News

I received a response yesterday to my open ticket regarding sharing issues which stated:

We'll have a release out either today or tomorrow that resolves this issue and some other sharing issues.

Anne Campbell Replied

3/26/2019 at 2:32 AM

J Lee, we are in the process of redesigning the web interface. I will bring your suggestion of differentiating the look of shared folders and how shared folders are organized and displayed within the folder tree to the development / design meeting for further discussion.Robert Emmett

What was the outcome?

Employee Replied

3/26/2019 at 7:59 AM

Employee Post

Anne,

My original reply you are quoting was regarding SM14. The entire SmarterMail interface was completely redesigned starting with SmarterMail 16.x. There are some community threads about making the folder hierarchy and shared folder easier to navigate and to use with the latest versions of SmarterMail. Some of these proposed ideas are planned for a future release while others are still slated for further discussion.

Currently, the SmarterMail is primarily focused on bugs and tickets while finalizing the MAPI implementation. After MAPI has been released, we will continue discussing and implementing community ideas that provide benefits for system admins and your end-users.