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Being the administrator of our domain I have overridden the spam settings and set some actions (Basically adding SPAM-MED, SPAM-HIGH to the subject line). I have also setup 2 content filters for Medium and High Probability emails who are supposed to trigger when SPAM-MED / SPAM-HIGH are present in the subject line. Those emails are supposed to be rerouted to another account for analysis. It seems however that those filters are not triggering and all SPAM-MED and SPAM-HIGH emails are being sent directly to the inboxes of the users.
This used to work for us before when we were using SmarterMail 7 on our dedicated server. Now that we migrated and are using SmarterMail Enterprise 14 on a shared server the content filters don't seem to be triggering anymore.
I have contacted the hosting company who said that once the spam filter triggers then the content filters are not applied... sounds strange to me.
Is this to be expected on SmarterMail Enterprise 14?
Thank you for your response.