Notes on iPhone (IMAP v. ActiveSync)
Question asked by kevind - August 7, 2015 at 12:39 PM
Answered
Hello,
 
With an iPhone the built-in Notes app works with both IMAP & ActiveSync.  The problem is they store the data in different locations:
  • Using IMAP it stores data in a Notes folder in you mailbox (similar to how Gmail does it).
  • Using ActiveSync, I don't know where the data is stored. But it works fine.
So our users are configuring ActiveSync for Mail, Contacts, and Calendar and turning off Notes sync.  Then they set up IMAP for Notes and turn off Email sync.
 
Seems like something's not quite right. Wondering if someone could shed some light on this.
 
Thanks,
Kevin

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Robert Emmett Replied
Employee Post
Kevin,
 
As you know IMAP only syncs mail.  Some clients, like iOS, will create a Notes email folder to which IMAP manipulates the notes messages.  For all intents, when your clients "sync" notes via IMAP they are just email messages that the iOS notes app can use.  This is basically a client hack.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Robert, yes I understand how iOS saves Notes in an IMAP folder.
 
Let me restate the question. When you set up an iPhone with ActiveSync, where does SmarterMail store the Notes???  I can't find them in the web interface.  Users would like to see them.
 
When you set up an iPhone to use Gmail (using Google's proprietary? sync), it stores notes in a Notes folder.  So when you set up an iPhone to use SmarterMail (using ActiveSync), why doesn't it use the Notes folder?
 
Thanks,
Kevin
1
Robert Emmett Replied
Employee Post
Kevin, ActiveSync has a specific Note type that it syncs.  Notes synced via EAS will show up in the user's Notes page.  This is by design.  As I mentioned the Notes syncing to a mail folder is a client hack (most notably by iOS).
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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