Smartertrack strips formatting

Smartertrack version 10.1: Tickets are only generated via email, users are not aware of the portal.

Issue: Almost all email is in HTML and Smartertrack strips formatting. I would like to know if this is by design or there is some settings I could adjust.

Email address cannot provide sample as account does not have permission to use hyperlinks in posts.
Hyper link is displayed as < > cannot provide sample as account does not have permission to use hyperlinks in posts.>
Attachments are displayed as

Attachments:IMAG0265.jpg (2053 KB Unavailable), IMAG0267.jpg (2033 KB Unavailable), IMAG0268.jpg (2246 KB Unavailable)

You can create tickets with links and tables etc. and they go correctly, however when a reply is received on a ticket the links and tables are stripped.

E.g:

This went out

Max throughput 500MBPS	QTY	PRICE
SonicWALL TZ 205 - Security appliance - 10Mb LAN, 100Mb LAN, GigE	1	$ XXX.00
SonicWALL Dynamic Support 8X5 NBD - replacement - 1 year - shipment	1	$ YYY.00

This comes back on the reply

Max throughput 500MBPS

QTY

PRICE

SonicWALL TZ 205 - Security appliance - 10Mb LAN, 100Mb LAN, GigE

$ XXX.00

SonicWALL Dynamic Support 8X5 NBD - replacement - 1 year - shipment

$ YYY.00

Lansend.com

Employee Replied

7/29/2015 at 11:55 AM

Employee Post Marked As Answer

Hello Ashwin,

Inside SmarterTrack the HTML is stripped out by design. If you want to see the HTML click on the little wheel icon to the right of the message and select 'View HTML'

Hope this helps,

Ashwin Pai Replied

7/30/2015 at 7:41 AM

Thank you , that helps . I presume that an HTML view cannot be set as default ?

Lansend.com

User Replied

7/30/2015 at 7:59 AM

Hello, I do not believe there is a setting for that.

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