Lots of Messages in Spool ties up Admin UI
Problem reported by kevind - 7/29/2015 at 8:09 AM
When your mail server slows down or starts acting up, you sign in as System Admin and typically click Manage (wrench) to look at logs, current connections, services, etc.
However, the Manage menu defaults to Spool -> All Messages which tries to display all messages in the spool. If there's a spammer, compromised account, or other mail delivery issue, the spool will have thousands of messages in it.  So SM will sit there and spin for 5 minutes or so before timing out or eventually showing the messages.  This is wasted time and prevents the Admin from doing anything else.
Possible fixes:
  • Default to an item that doesn't require processing (e.g. View Logs).
  • When you reach 1000 messages or 30 seconds, just display those instead of trying to read them all.
  • Maybe there's some sort of indexing that could be done on the server to make it faster...
Let me know if I'm missing something obvious.  Thanks,

2 Replies

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Robert Emmett Replied
Employee Post
Kevin, thank you for posting about this issue. We, too, have noticed this slow down on occasion.  As such, we are planning on changing the layout and what is displayed on the Spool page.  The planned changes will truly facilitate admins in knowing more pertinent information to have a better system overview and quicker decisions/actions with the option to "drill-down" to investigate message particulars as needed.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
kevind Replied
Great! Looking forward to it.

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