Weird problem with folder message counts

We are running the latest release of SM 13.5

Noticed a weird issue with the folder message count that appears at the top of the message list pane in webmail (this is NOT the UNREAD message count that appears to the right of the folder name in the left pane)

In FF, when you are in a folder, the count is always visible (xxx messages, xx unread)

But in IE 11, the counts appear BRIEFLY, then disappear. If you select a different folder, then go back to the INBOX for example, the counts will re-appear again briefly, then disappear.

If I switch IE 11 to emulate IE 9, the problem goes away. But in the native "IE11 EDGE" emulation mode, And also in IE10 emulation mode, this occurs.

I would post a screencast but I am not permitted to do so.

Anyone have any ideas?

SpamHurts Replied

7/27/2015 at 2:07 PM

The Job of the server is to serve the pages correctly. The job of the browser is to interpret those pages. IE just can not interpret those pages correctly. And it isn't just SM it is many many sites. So much so that Microsoft installed something they called compatibility view. If you can view the page element in FF then it is server correctly, at least I would say. If I were you, I would stop using IE. I bet Bill gates himself uses FF and probably searches with google..... not bing. If you insist on using IE, and nothing I say will stop you..... then make sure you have compatibility enabled on.... It might not help either. .....

Remember kids, every time a spam message gets blocked, a nerd gets their glasses. spamhurts/July 15

Scot Desort Replied

7/27/2015 at 3:08 PM

Yes I understand all that about IE. I am an ISP and web developer. I cannot tell my users they can't use IE. When we design web sites for customers, I cannot tell them visitors who use the site we build can't use IE because "it stinks". I can certainly DROP support for old versions of IE. But the fact remains is that most Windows 7/8 users ONLY use IE 10+ so the sites I build need to work with that browser.

Personally, I don't use IE at all for my personal browsing. ONLY when testing my code that I deliver to my customers. I despise it. LOL

Bruce Barnes Replied

7/27/2015 at 8:08 PM

Microsoft is dumping IE in Windows 10 - effective this coming Wednesday, 29 July, 2015.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

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