Firefox Ignoring Settings and Actions
Problem reported by Curtis Kropar www.HawaiianHope.org - July 23, 2015 at 1:59 PM
Submitted
So, I am having a problem with firefox on one of our computers.  It is in essence ignoring almost everything i tell it to do with smartermail.  I had Firefox 28 on here, worked fine for a while. Yesterday, the fun started.(I switched over to internet explorer 8, and it works perfectly.)
 
With FF :
I went to switch to settings and add more email filters in. The far right panel changes, but the email box list never changed to the settings menu. click back and forth 5 times to email and settings, the email mailbox list never goes away. closing firefox and restarting completely, no change.
I tried logging out of email, clicked the email address and logout. nothing changes. it stays logged in. close and restart firefox, still logged in.
then i upgraded to the newest version of firefox. now on version 39, no difference. it ignores logout, it ignores the settings menu. close and restart, your still logged in. 
 
has anyone else seen this type of behavior before ?
 

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. in 2018, in just one year, we gave away 1,000 Free Computers !

4 Replies

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Rod Lasky Replied
Employee Post
Hi Curtis. I just tested this here locally using FF, and experienced no issues. Have you tried deleting all cookies/temp files from FF?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Yep, tried that. same. Then i uninstalled and re-installed. same thing.
Next option is to uninstall and then rip out everything from the system registry. It appears to only be happening on one of our computers. unfortunately its our development machine. so not sure what this silliness is.

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. in 2018, in just one year, we gave away 1,000 Free Computers !

0
Matt Petty Replied
Employee Post
Firefox 28? I think they are up to 34 now, have you tried updating?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Thanks for responding.. but did you read the whole post ? Yes, i upgraded to 39, that is the most recent.

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. in 2018, in just one year, we gave away 1,000 Free Computers !

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