Hello Lance,
You could possibly use the Events.
1. Go to Settings -> Events
2. Create a new event in category Tickets and event should be Ticket Created.
3. Check Customer Email condition and set as needed ("contains, equals, etc.") and set to email address you want to catch
4. Flip over to the actions tab and add an action to change status, send email, or transfer or whatever you like.
Hope this helps!