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Live Chat Not Working When Set To Anything Other Than "All Users"

Problem reported by Ben Santiardo - 7/20/2015 at 9:53 AM

Resolved

Sticky

I seem to have found an issue when setting up Live Chat for a department. If you select anything other than "All Users" for the "New Chats in Portal" field...then the system will open up the same Client Portal page inside a popup window. I would expect that the "Live Chat" button should not even appear if security settings deem that you are not eligible for live chatting. So if set to "Registered Users", I would expect that if you are not logged in, that you would not even see the Live Chat tab/button.

____________________________________

Ben Santiardo, Senior Programmer Analyst

Eastern Suffolk BOCES

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Ben Santiardo Replied

7/23/2015 at 5:48 AM

Marked As Resolution

::Bump:: Is there any information on this bug?

____________________________________ Ben Santiardo, Senior Programmer Analyst Eastern Suffolk BOCES

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Employee Replied

7/23/2015 at 8:18 AM

Employee Post Marked As Resolution

Hello Ben,

I agree with this and will see about getting it fixed for future versions.

Thank you,

-Ashley

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Ben Santiardo Replied

7/23/2015 at 8:28 AM

Marked As Resolution

Thank you. :-)

____________________________________ Ben Santiardo, Senior Programmer Analyst Eastern Suffolk BOCES

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User Replied

7/23/2015 at 9:35 AM

Marked As Resolution

Hello Ben,
The fix is ready and will be released with the next version.
Thank you,
Ashley

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Ben Santiardo Replied

7/23/2015 at 9:45 AM

Marked As Resolution

Great! You are the best!

____________________________________ Ben Santiardo, Senior Programmer Analyst Eastern Suffolk BOCES

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