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Live Chat Not Working When Set To Anything Other Than "All Users"
Problem reported by Ben Santiardo - 7/20/2015 at 9:53 AM
Resolved
I seem to have found an issue when setting up Live Chat for a department. If you select anything other than "All Users" for the "New Chats in Portal" field...then the system will open up the same Client Portal page inside a popup window. I would expect that the "Live Chat" button should not even appear if security settings deem that you are not eligible for live chatting. So if set to "Registered Users", I would expect that if you are not logged in, that you would not even see the Live Chat tab/button.
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Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES

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0
Ben Santiardo Replied
::Bump:: Is there any information on this bug?
____________________________________
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES
0
Employee Replied
Employee Post
Hello Ben,
I agree with this and will see about getting it fixed for future versions. 
Thank you,
-Ashley
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Ben Santiardo Replied
Thank you. :-)
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Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES
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User Replied
Hello Ben,
The fix is ready and will be released with the next version.
Thank you,
Ashley
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Ben Santiardo Replied
Great! You are the best!
____________________________________
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES

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