We've noticed that when viewing a user record there are two available buttons on the toolbar "New Ticket" and "New Call Log". The problem we see is that if we click on "New Call Log" it does not prefill the phone number value, even if the user record has a phone number present.
Am I doing something wrong or is this a legitimate bug? If it is a bug...when can we expect a fix because this is extremely frustrating for our agents to always have to lookup the number or ask the customer for their number again to type it in?
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES