List of tickets for an unregistered user

Problem reported by Serge Baranovsky - 7/6/2015 at 9:52 AM

Resolved

There used to be the ability for users that are not registered (and almost 100% of our users are "email in") to have list of tickets associated with their email address emailed to them.

I can't find this anymore - can anyone help me so I could advise our users on how to do that?

Thanks!

5 Replies

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Employee Replied

7/6/2015 at 1:17 PM

Employee Post

Hello Serge,

I think the ability you are talking about was moved over to a per-brand setting. Go to Settings-> Brands -> YourBrand -> Portal Options tab -> Display option to send ticket list by email in portal . I believe there is a bug right now (i just fixed it and it will be in the next version) that it is reversed. So you will need to un-check it for it to show up in the portal when the user clicks the tickets icon. There will be a button to the right under Actions that says Email All My Tickets. Note: upon upgrading on our next release you will need to check this back to keep it showing.

Serge Baranovsky Replied

7/6/2015 at 1:42 PM

Thank you, Ashley, that got me to show the Email my Tickets link! When/if we upgrade to a newer version with your fix - will we have to go back and change the setting again?

User Replied

7/6/2015 at 1:50 PM

I'm glad it worked for you! You will need to switch it back when upgrading to the version with the fix, there really is no way around it...

User Replied

7/6/2015 at 2:44 PM

Actually, I think I found a way it wont need to be switched back on upgrade, sorry about that :)

Serge Baranovsky Replied

7/6/2015 at 2:52 PM

Excellent, thanks!

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