Is it possible to rename a user (mailbox)?
Question asked by Joe Burkhead - July 1, 2015 at 10:40 AM
Answered
Seems we often face the issue of an employee changing her name when getting married...common thing. However, it does not seem that I can change the user name (and email address) to the new name. I have to create an alias for that person or create a new account, which then loses all of the prior account's stored items. To complicate things, our users mostly are set to Active Directory authentication. I change their user account name in Active Directory, then the SmarterMail account loses its connection to AD.
 
Why not allow me to reset the user name?

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Andrea Rogers Replied
Employee Post
Hey Joe,
 
Try out the steps here to Rename a User in SmarterMail. It's done on the backend but should still accomplish what you're looking for. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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