Is it possible to rename a user (mailbox)?

Question asked by Joe Burkhead - 7/1/2015 at 10:40 AM

Answered

Seems we often face the issue of an employee changing her name when getting married...common thing. However, it does not seem that I can change the user name (and email address) to the new name. I have to create an alias for that person or create a new account, which then loses all of the prior account's stored items. To complicate things, our users mostly are set to Active Directory authentication. I change their user account name in Active Directory, then the SmarterMail account loses its connection to AD.

Why not allow me to reset the user name?

4 Replies

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Employee Replied

7/1/2015 at 11:08 AM

Employee Post Marked As Answer

Hey Joe,

Try out the steps here to Rename a User in SmarterMail. It's done on the backend but should still accomplish what you're looking for.

Joe Burkhead Replied

7/1/2015 at 11:40 AM

Thanks much, Andrea! I appreciate the timely response.

Jim Waterbury Replied

9/4/2015 at 8:31 AM

The only issue with this is that after renaming the account IMAP retrieval no longer works.

Bruce Barnes Replied

9/4/2015 at 1:19 PM

The IMAP convection doesn't take renaming a user's account into consideration, so there's no way to circumvent having to delete and re-create the account.

Microsoft's NEW Outlook 2016 EXCHANGE/IMAP convection will, allegedly, resolve the move of a user's account from one server to another, but will not resolve a change when an account is renamed.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

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