We are setting up new HelpDesk portals for our agency, and have instituted a policy that Employees (Agents) will not be granted access to the system until they have attended a training class. It would help if we had the ability to create the accounts ahead of time so that we can assign the correct permissions, but deactivate the account so the employee can't login yet.

 

So my proposed idea is that all accounts (users and employees) have an "Active" flag that we can toggle as needed, which if flipped to "inactive" would prevent a user/employee from being able to log into the system.