Autodiscover configuration

Problem reported by Manuel - 6/25/2015 at 11:27 PM

Submitted

Hello,

I have SmarterMail Enterprise 14 and I try to configure autodiscover for all my customer, but not work.

Can you help me to understand the basic configuration ?

Tnx

Manuel

GRAFFITI — It's Communication
Riva del Garda (TN), I-38066 – Località Pasina 46
Milano, I-20129 - via Lamberto De Bernardi 1
Verona, I-37134 - via Legnago 126
San Francisco, US-94111 California – 275 Battery St, Suite 2600
website: www.graffiti.it

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Linda Pagillo Replied

6/26/2015 at 7:14 AM

Hi Manuel. Autodiscover is pretty easy to set up. Have you followed all of the instructions at the following link? http://portal.smartertools.com/kb/a2752/set-up-autodiscover-for-smartermail.aspx If yes, what errors or problems are you seeing? Also, are you trying to set up autodicover using SSL? Thanks.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Shaun Peet Replied

6/26/2015 at 12:17 PM

I was just about to create this same thread. It appears that the Autodiscover gets painfully close to working but just not quite there. I was hoping that v14 had better results than v13, but no such luck.

I've recorded a quick 3-minute video that showcases our setup for the DNS, how the Outlook Connectivity Tester tool shows no issues, and how Outlook fails to set things up properly:

https://vimeo.com/mbsportsweb/review/131912319/ca35486e6a

That video shows Fiddler monitoring the network traffic and it appears that Outlook is trying to connect to the wrong host / url despite the SRV record telling it otherwise (and even prompting me to allow a different domain).

What I think is failing in our case is the inability of Outlook to set the "Outbound Requires SMTP Authentication" flag - as the video shows, when going into manually configure settings everything else is set correctly.

Incidentally - I had thought that maybe autodiscover was only available if Exchange ActiveSync was enabled (even though SmarterTools does not clarify that as a requirement or not) so I did pay to enable it on some mailboxes and tried those with the same results - close, but no cigar.

Robbie Wright Replied

6/26/2015 at 10:20 PM

Manuel, which email client are they using to connect via autodiscover?

Manuel Replied

6/29/2015 at 12:30 PM

I try with android and ios devices

GRAFFITI — It's Communication Riva del Garda (TN), I-38066 – Località Pasina 46 Milano, I-20129 - via Lamberto De Bernardi 1 Verona, I-37134 - via Legnago 126 San Francisco, US-94111 California – 275 Battery St, Suite 2600 website: www.graffiti.it

Brian Davidson Replied

12/17/2015 at 6:25 AM

Did you ever get this working? I am close to giving up on SM for auto discover. It just doesn't seem to work!

Shaun Peet Replied

12/17/2015 at 7:05 AM

It still doesn't work for all the major / popular clients like Outlook (including 2016), iOS phones / tablets, Android, etc. However, strangely enough, I happened to be playing around with the latest version of the Windows 10 Mail App last night, and for the first time ever, the autodiscover seemed to work. I haven't tested on a Windows Phone though because I don't have one - and perhaps that's irrelevant for the time being since nobody else has one either.

Brian Davidson Replied

12/17/2015 at 7:15 AM

Thanks Shaun. This is incredibly frustrating especially when paying for ActiveSync licenses!

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