New email event notifications include Spam!
Problem reported by Joe Burkhead - June 22, 2015 at 7:45 AM
Submitted
I have my account configured to send an SMS email to my phone when either of 2 events occur. One is receipt of a new email message. I don't want to be notified when I get an email that SM correctly filters out due to spam settings...but I do. Anything that gets filtered to my Junk Email folder still triggers the notification.
 
Surely this is a bug, and not intended. Can this be fixed?
 
Thanks.

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Employee Replied
Employee Post
Can you provide the exact event configuration you are using to receive SMS notifications?
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Joe Burkhead Replied
Sorry for the delay in getting back to you, Brian. I was traveling most of the day yesterday. Here is my event config:
 
 
When this event happens I have a notification profile set to send SMS email to my phone. SM's filtering is catching the spam and filtering it out, but I still get the notification that I've received a new email.
 
Thanks,
 
Joe
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Joe Wolf Replied
Click on the Spam Level and change to Not Equal then enter whatever spam value you want to exclude.
Thanks,
-Joe
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Joe Burkhead Replied
Joe...problem is, I want to exclude everything that does not reach my mailbox. That would require more than the one available choice in the Spam Level configuration. I have my spam levels set to where I usually don't even get a Low rating delivered to my mailbox. But if I wanted only the Low rated messages to get through, how do I exclude both Medium and High? Or, does selecting Not Equal to Medium exclude both medium and high? It seems like it may only exclude those that match the Medium criteria.
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Joe Burkhead Replied
Hold on....I think I was misunderstanding how the settings worked. I set the Spam Level to equal None, and testing that setting seems to produce the desired results.
I'll let it go for about 24 hours and report back.
 
Joe
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Joe Burkhead Replied
Update:
Setting as described above (Spam Level = None) does help, but still not really there yet. Here is what appears to be happening...anything filtered at the server and assigned as spam does NOT trigger the event. However, if the filtering happens at the user mailbox level (content filtering) it still triggers the event. I am guessing that SM considers the message to be delivered to my Inbox even though my personal content filters cause it to never show up in the Inbox. That's disappointing.
 
Joe

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