On Reboots, All restored email accounts & domains disappear.

Joe Wolf Replied

6/19/2015 at 12:14 PM

I'm not clear on what you mean, but if you tried to restore a user account or domain make sure the SmarterMail service is stopped first. If the files are actually on the server after reboot SM 13+ has a Restore feature in the Admin console.

Thanks, -Joe

Shivam Parikh Replied

6/19/2015 at 10:16 PM

Okay, so what I did is I restored the users after creating their domains. Everything works as intendended until I reboot the server, restart Smartermail or upgrade/update it with an update. The moment I do that all those domains and users vanish from SmarterMail. I need to restore / re-attach each user all over again.

Note - that this is only for the case of previously restored / attached users.

If I create a manual new account / domain and user that was never there earlier in SmarterMail (no restorations of any kind), then on restart they exist properly.

Only previously restored domains and users need to be re-attached each and every time after a Smartermail Service restart.

Bruce Barnes Replied

6/20/2015 at 6:44 AM

Shivam Parikh: Your problem sounds like a file permissions issue.

How are you archiving the e-mail: on the same network, on a remote site, or on an external drive or device?

Moving files to another device or network frequently changes the file permissions and you may be running into a situation where the restored file does not have the same permissions.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

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