error importing subcribers "unable to import subscribers, the file is invalid"
Problem reported by SpamHurts - June 17, 2015 at 10:21 AM
Resolved
I am trying to import subscribers from the contact list on the account used for the mailing list (info@mydomain.com) The steps I did:
Export all contacts to CSV,
Than I tried to upload them, and that is when SM said it was an invalid file.
 
What am I missing, it seems exporting and importing inside of SM should word just fine.
Remember kids, every time a spam message gets blocked, a nerd gets their glasses. spamhurts/July 15

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Robert Emmett Replied
Employee Post
SpamHurts, I have replicated the issue and added this to our bugs list.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Robert Emmett Replied
Employee Post
SpamHurts, being able to import into the subscribers list using an exported user's contact list (CSV) now works properly. Please note that any additional fields besides "EmailAddress" within the CSV are added to the Subscriber Fields.  I have had the following KB article updated to note this behavior.
 
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Thanks!
 
Remember kids, every time a spam message gets blocked, a nerd gets their glasses. spamhurts/July 15

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