Scott, do you have your server set up to allow users to override the spam settings?  If so, they may have a different setting other than delete on HIGH.

Hi Robert,

 

Under antispam administration / options I do have Allow domains to override filter weights and options.

 

Under my email domain / technical tab I have:

Auto-Responder Exclusions = Do not auto-respond to spam level low and above

Forwarding Exclusions = Do not forward spam level Medium and above

Checked = Require smtp auth and restrict auto-responders to once per day per sender

Everything else on this tab is use server default or not checked

 

Let me see if I can add images its easier....

Ok, says I dont have permission for hyperlinks so guess not...

Under features tab related items are:

Content filtering = checked

Domain Spam Options = checked

 

Under domain settings under my email account / filtering / spam filtering:

I did override spam settings for domain

And I just marked all messages.  I don't remember doing this, but I appreciate your assistance.  I will reset the settings how I want them and that should fix it.  I guess I had to walk through all the settings I just never remember overriding the defaults but obviously I did sometime in the past.  Thanks....  I'll see how it goes now.

 

Well, darn.  Now I seem to have another issue.  After my previous response I selected the radio button "use default spam settings"  instead of the "override the spam settings for this domain" which was selected.  I hit the save button at the top.  I get a red banner that says:

Please enter the text with which to prefix the subject

 

and I cannot save the setting to "use default spam settings"

 

Any ideas?

I just reset all my options to be like the domain at least to stop the spam, and then tried the use defaults and now it saved.  seems like a bug but doesn't matter to me I'm past it.....   fyi    Thanks

Scott, I'm glad you were able to reset the spam settings.  I was able to replicate the saving issue with the "Please enter the text with which to prefix the subject" message.  I have added this to our bugs list.

This issue has been fixed and will be included in the next minor release (tentatively scheduled for 18 June, subject to change).

Nevermind different problem altogether.

 

I have already invested money for this, and they are not ready to listen to our issues, this is the only company I ever heard, who ask money make a make a complain about the software.

I think smarter mail Management think they are 100% perfect they don't want any feedback from customers.