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Smartermail Services not running after Update v14
Problem reported by Juhair Abdurahiman - 6/13/2015 at 7:18 AM
Resolved
Smartermail services (except SYNCML) not running after update to version 14. 
Reinstalled 3 times but same result. 
Can anyone suggest the solution for this problem. 

4 Replies

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Bruce Barnes Replied
Try re-validating your license and then start the services.
 
This also happens when someone is using a "free" version and they have more than 1 domain or more than 10 users defined, both of which are hard-coded limits without having a license.
 
Because of the hard-coded limit of 1 domain and ten (total) users, if a license is not properly installed and validated, none of the services will start.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
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Juhair Abdurahiman Replied
Thanks Bruce Barnes... Its worked after re-activation.... thank you very much...
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Shaun Sizen Replied
Cheers Bruce saved my skin (again!!). The re-activate did it, I recall that happened a while back on an upgrade, best I remember or better still SM put it as part of their install guide as its clearly some sort of bug (or feature as we call them!!)
Thanks again
Shaun
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Larry Rampenthal Replied
reinstalled new version 15 3 times and the services would not start... after reactivating it was fine.... thanks for the post. Maybe this should be in the install instructions???? I am sure the install was good the first time around but wasted a bunch of time trying to get the services to work.

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