User Activity - Incorrect IP Location Reporting - SM 13.4 Ent

Question asked by CCWH - 6/9/2015 at 9:38 AM

Unanswered

Hello all,

I have just noticed that a couple of client's IP Addresses are being reported as located within the US, however they located in the UK. After checking with external IP Geo locators all shows as UK registered.

Where does SM get the IP location details from, as they are incorrect?

Thanks

Graham

6 Replies

Reply to Thread

Employee Replied

6/9/2015 at 10:16 AM

Employee Post

Are you referring the greylisting based on country?

CCWH Replied

6/9/2015 at 11:03 AM

No, I mean the active online users shown within Manage > User Activity > Online Users

Scarab Replied

6/9/2015 at 11:50 AM

I've been seeing this frequently too, but with US IP Addresses showing up as Russian or Chinese, yet an external ASN lookup shows them as belonging to Charter/Comcast/TimeWarner IP Ranges. Smartermail gets these from the \Smartermail\Service\GeoIP.dat file. Not entirely sure but this may be the GeoIP Legacy Database from MaxMind, which is supposedly updated once a month by the MaxMind developers. I am pretty certain that SmarterMail doesn't automatically download these updates and only manually updates it with minor and major version updates to SmarterMail. If you aren't running v14 of Smartermail your version of the GeoIP.dat is definitely outdated (if it is the MaxMind GeoIP Legacy Database you can probably download a newer version, stop the Smartermail service, put it in your \Smartermail\Service\ directory, and restart the Smartermail service to update it yourself).

CCWH Replied

6/9/2015 at 12:33 PM

Thanks for the reply. We have a planned upgrade scheduled for our SM servers this weekend going from 13.4 > 14 so hopefully that will bring the db up to date. However, I think there should be a way to update the IP db integrated into the SM admin console. Might be worth a request after confirming that is the case

Scarab Replied

6/9/2015 at 12:58 PM

I think that would be an awesome feature request, but it may be problematic if it is the GeoIP Legacy Database as they only support remote wget commands which is not available on Windows Server unless you install it with Cygwin. :(

jorge.mx.neto Replied

6/11/2015 at 7:27 AM

I agree SM should make this updateable if not through a Webservice (that can be manual invoked or auto once a month) at least have it available in their website to download.

Back to Community Threads

Please leave this box unchecked

6 Replies

Reply to Thread

Tags

Related Knowledge Base Articles