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Problem with surveys
Problem reported by Aleksey Permyakov - 6/8/2015 at 4:19 AM
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Hello!
 
I have SmarterTrack 7.8 installed. I have set up surveys to be sent to users when ticket is closed. It works, but when user opens link in email it sees "This survey offer is no longer available".
 
What is wrong with surveys?

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Aleksey Permyakov Replied
6/9/2015 at 6:17 AM
I guess, survwys are normally displayed only to logged in users.
I need to allow surveys to anyone who known it's ID. Is it possible?
0
Antonio King Replied
6/9/2015 at 10:13 AM
That shouldn't be the case. The only time I know of this happen (granted I use v11), is when they've already submitted their survey and try to access it again. 
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Aleksey Permyakov Replied
6/10/2015 at 4:42 AM
Not my case. I see no submitted surveys at all. Clients complain they cannot access it.
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