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Employee Replied

5/27/2015 at 8:26 AM

Employee Post Marked As Answer

Hey Spencer,

Can you check your permissions for the departments? Go to Settings > Manage > Departments. Edit the department that should be showing in your portal. For "New Tickets in Portal" make sure this is set on the correct role and Save. If you go back to your Portal and are logged in with that role, if needed, you should see the Tickets tab.

Let me know if this helps.

Spencer Schulte Replied

5/27/2015 at 10:02 AM

it seems that in trouble shooting a separate issue, I failed to properly assign any ticket queues to that brand to the button went away... Thank you for the help!