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So I had a client contact me regarding a company that was sending out class registrations to the class admins.
These emails were landing in the Smartermail junk email folder. The client went online and was able to retrieve these messages 3 days too late but was able to get them. Client then added the registration email domain to safe senders list on the server, not on their personal Outlook settings.
Still the messages end up in their junk folder. I went and looked at the message and noticed that commtouch had appended a score of 30 to any emails coming from this site. I looked at the 10 previous messages from this company, and all had the same appendage from commtouch. This company has more than one ip address associated with their email servers. So I went to Cyren's website to check on the reputation of all the ip addresses I found in the emails. All of the IP's check out okay. So now I am baffled. I would contact them, but I purchased the spam addon from smartertools.