Re(enable) editing of sender email address in tickets and easy creation of user/organization from tickets.
Idea shared by Luis Madaleno - 5/13/2015 at 9:07 AM

It would be nice to directly register the email sender to the users/organizations list.

Before v11, we could just click in the sender's email address and change it.

In v11, this is not possible. It is a nice feature, to be able to change the email address associated to a ticket.

Also clicking on the email address should give an option to register that email as a user or organization.

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