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Time stamp 1 hour off
Problem reported by Shayne Embry - 4/4/2014 at 10:25 AM
Submitted
Ever since Daylight Savings Time kicked in, many messages being processed by SM have a time stamp one hour off the actual time.
 
I have double-checked the clock on the server as well as the time-zone settings in SM. Both are correctly set to (UTC-06:00) Central Time (US & Canada). The only difference is that the server gives the option to adjust for Daylight Savings Time (which is enabled and actually puts the time at UTC-05:00).
 
Specific tests I ran:
  • Sent a message from a Gmail account account to one of my SM hosted accounts at 11:28 a.m. Outlook shows the message arriving at 12:29 p.m., an hour later.
  • I then sent a message from my SM account in Outlook to the root account on SM at 11:42 a.m. I logged into SM as the root account and the message appears arriving at 10:42 a.m., an hour earlier.
  • In order to make sure it wasn't an Outlook issue, I logged into one of my accounts through the SM web interface, and sent a message to the root account (with a CC to a different account setup in Outlook) at 12:08 p.m. That message shows up arriving at 11:09 a.m. when I log into the root account, yet when it arrived at my Outlook it shows the correct time as 12:09 a.m.
  • Finally, while logged into the SM web as the root account, I sent a message to my Gmail account and to an SM account setup in Outlook, at 12:15 p.m. Both messages arrived showing the correct time.
Something is off. The time processing is not consistent.

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Brian Lewis Replied
11/2/2015 at 6:42 PM
Same problem here with SM 14.3 Enterprise. Customers previously scheduled items are now all off by an hour. IE 10:30 appointments show up as 9:30 now after yesterday's time change.
1
So i just noticed this on our server.
I am getting emails that say 12:30 but it is only 11:30 here in Hawaii.
Our server is a VM and is set to GMT.
Changing it for daylight savings time and not, does not change the time stamp on the email
 
this is sending an email from myself to myself, shows up 1 hour off.
  • SmarterMail Enterprise Edition
  • Version 14.4.5801
Just an FYI, Hawaii (-10 GMT) does not observe DST.
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
0
So is no one else having this issue ?
 
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
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