Hi Patrick,

 

The "chapters" that I believe you're referring to are the folder names in your knowledge base. There is not a limit to the number of folders you can configure. In the Management Interface, click on the Knowledge Base icon. You should see a folder that can be expanded, labeled as By Folder. In the navigation pane, click on Actions | Add Folder. For the parent folder, choose None. This will make your folder its own parent. To give you an idea on how it works based on our portal, the SmarterMail folder would be created as its own parent folder, as explained above. Then, the folders within SmarterMail: Anti-spam and Antivirus, Desktop and Mobile Synchronization, etc. are created the same way; however, their parent folder is SmarterMail.

 

By default, SmarterTrack will feature up to 3 articles, chosen at random, on the root Knowledge Base page. However, you can configure as many articles as you’d like to appear here. Simply edit or create an article and check mark Featured on Portal. 

 

You can find more information on the knowledge base, including how to create new articles/folders, view and delete articles and more, at the SmarterTrack Online Help. Here is the Knowledge Base Overview where you can begin, and in the navigation pane on the left you'll see a few other related articles. (Taking a quick look through these documents, it looks like they could use an update to include details on the new features that were recently added. I'll look into getting these updated; however, you should be able to find some helpful information in them as is.)

 

I believe that the search functionality in the Portal functions the same as the search in the Management Interface but I could be wrong. I'd have to see if I can get some more information on that. 

 

I hope this helps!