Hi Michael,

 

In version 7.x we implemented hefty file structure changes. For this reason, we'd recommend doing this upgrade in two steps. First, upgrade to version 7.x and ensure the installation is functioning as expected. It's not possible to downgrade to an earlier version of SmarterMail once you've upgraded to 7.x so be sure to do a complete backup in case you need to revert. Once you've ensured everything is running smoothly, complete the upgrade to version 11.x. You can find the complete upgrade instructions here: Major Upgrade of SmarterMail.  

 

As an aside, is there a reason you're upgrading to only version 11.x? We recently released version 13.x which offers many added features and improvements. I just wanted to make you aware of that, in case you weren't already. You can find more information on the major features/changes available per version here: What's New in SmarterMail.

 

If you have any questions after looking over this process please don't hesitate to ask.

 

Thanks!