Back to Community Threads
1
Rename a domain in KB...
Idea shared by Eric Tykwinski - 11/11/2014 at 9:36 AM
Completed
Just wanted to give everyone a heads up.  It looks like when you rename a domain, it loses the settings for which accounts have ActiveSync enabled.  Everything else seems to be fine, so just a slight mishap at least.

6 Replies

Reply to Thread
0
Employee Replied
11/11/2014 at 9:41 AM
Employee Post
Hi Eric.  Thanks for pointing that out.  I'll have that KB article updated.  
0
It seems like perhaps this could be a bug then. It should migrate all the activesync settings properly with a domain name change.
0
But the ActiveSync will have to be re-created on the device if the domain name changes, won't it?
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
0
He said that users that where previously setup via activesync where not enable after the domain name change. So that seems like it should transfer over properly.
0
I understand that, Steve, but renaming a domain in SmarterMail does NOT modify the domain in the user's smart device or client. The only way to change the domain name in the client is to either edit the account on the client or delete the account and re-create it.

Therefore, when a domain name changes, it will be changed in SmarterMail but the individual users will also have to change the domain name in their phones, tablets, and on their desktops to continue to connect to the account.
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
0
I would have thought that was obvious.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Configure Exchange ActiveSync for Windows Phone 7SmarterMail > Desktop and Mobile Synchronization
Domains with Names Like mail.example.com DisappearSmarterMail > Troubleshooting
Configure Exchange ActiveSync on AndroidSmarterMail > Desktop and Mobile Synchronization