Back to Community Threads
1
Delete CC field that appears empty
Question asked by Matteo Monfredini - 11/6/2014 at 8:58 AM
Unanswered
In the header of the emails, the CC field appears empty. Is it possible to delete this field? At least when it is empty.
Subject: test subject
From: <test@myemail.it>
Reply-To: MailUp Support  <test@myemail.it>
To:  <test2@otheremail.it>
CC:
Message-ID: <id-message>
Regards,
Matteo

3 Replies

Reply to Thread
0
Steve Reid Replied
11/6/2014 at 9:28 AM
Maybe your client software is adding it? I don't see that in my emails
0
Matteo Monfredini Replied
11/6/2014 at 9:51 AM
Usually, we use the web interface.
If I create a new ticket from the web interface i receive an email with the field empty. It can be a problem with email templates?

PS: We use the SmarterTrack version 9.
0
Steve Reid Replied
11/6/2014 at 9:58 AM
Sorry, I missed that this was a Smartertrack problem...
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Set Up the SmarterTrack Database on a Dedicated ServerSmarterTrack > Server Configuration and Management
Set Up the Database for Shared HostingSmarterTrack > Server Configuration and Management
Reindex SmarterTrack Search TablesSmarterTrack > Server Configuration and Management
How To: Migrate a Brand to new Hosted SmarterTrack siteHosted SmarterTrack Helpdesk > General Topics