Opera new message editor missing after upgrade to SmarterMail 12.5.5409 - anyone else?

Problem reported by Webio - 10/29/2014 at 8:47 AM

Submitted

Hello,

today after upgrading SM to 12.5.5409 few of my customers reported missing editor in message edit window. Can anyone else confirm this? I've actually reproduced it but after Opera upgrade to latest version problem dissapeared (I had not so old version about 3-4 months old so it was not so old Opera version).

Regards

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Bruce Barnes Replied

10/29/2014 at 12:20 PM

Major of minor version upgrade?

If you did a major version upgrade, did you UNINSTALL the old version and REBOOT prior to installing the new major version?

Did you setup IIS and disable the SmarterMail web server?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Webio Replied

10/29/2014 at 12:56 PM

Web server is disabled and this was minor upgrade from one version earlier (I'm trying to be always up to date with latest version available).

Joe Wolf Replied

10/29/2014 at 7:48 PM

There have been some unusual CSS problems we've noticed since 12.5.5409. Most of the issues I've heard of are with Chrome, but here's something to try.

In IIS Manager change the SmarterMail Application Pool from Integrated to Classic and see if that solves the problem. It solves the Chrome problem and might resolve your issue.

Please report back if it solves the problem.

Thanks,

-Joe

Thanks, -Joe

Webio Replied

10/30/2014 at 7:59 AM

Changing to Classic from Integrated Pipeline helped some of them but now whem I'm personally checking new message form in Opera 25 I don't see any message content editor. I had also another comment from other customer that under Firefox dropdown menus has stopped working (I could not confirm that).

Bruce Barnes Replied

10/30/2014 at 8:22 AM

There are issues with the latest version of Opera with both SmarterMail and with this portal.

Opera version and configuration — Opera version 25.0.1614 - 64 bit, Windows 7 Pro

Employee Replied

11/4/2014 at 10:10 AM

Employee Post

I have installed Opera 25.0.1614.68, and I am not seeing any issues this SmarterMail (the new message compose window opens properly) or the community portal. Could this possibly be a cache issue? What are the other specific issues that users have noticed with Opera?

Also, I am changing this thread to "Problem" to help facilitate tracking this topic.

Bruce Barnes Replied

11/4/2014 at 10:44 AM

You cannot paste screen captures of pictures with Opera in the Portal

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