Backup MX at same location issues

Problem reported by Steve Reid - 10/16/2014 at 8:43 AM

Resolved

I have one backup mx setup locally to my main Smartermail server, however it always responds with no such user.

I have a third backup mx offsite which seems to work fine.

Yesturday my main box went down because of Smartermails service crash, however no email was collected on my backup mxes.

I guess the email tried to go to my second backup mx which responded with no such user. And thats where it ended, nothing was sent to my third backup mx.

I do not know where to look to find clue as to why my secondary backup is not working...

any pointers would be great.

4 Replies

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Steve Reid Replied

10/16/2014 at 11:03 AM

Is the communication between the servers logged somewhere?

Steve Reid Replied

10/17/2014 at 6:17 AM

User verification is defiantly not working at all... No matter what I get no such user here.

Steve Reid Replied

10/17/2014 at 6:35 AM

I've had to switch it to domain forwarder without user verification before it will say recipient OK

Steve Reid Replied

12/16/2014 at 11:09 AM

This turned out to be a DNS issue. After correcting a problem with MX records everything began working properly.

Thanks for the help Support!!!

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