Can't log in to imap to create new account on a client machine

Question asked by Ken Lee - 10/15/2014 at 9:43 AM

Unanswered

I am using V11.7. When I try to configure an account in Outlook or Thunderbird I get a timeout when verifying the account info. I have tried existing accounts form different domains and different machines from different locations. What is baffling is that any machines I have already configured work fine to the same accounts, so I know the settings are correct. Can anyone offer any suggestions of how to troubleshoot this? Thanks.

Ken Lee

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Joe Wolf Replied

10/15/2014 at 1:57 PM

Does it work if you skip the verification and manually setup the account?

Thanks, -Joe

Ken Lee Replied

10/15/2014 at 5:37 PM

No. I tried Thunderbird manual setup, Outlook 207 and 2010 setup, 3 different machines, and two different locations - my office and my home. The thing that baffles me is that mail still works on my second laptop, my phone, and my tablet with the exact same config info.

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